Questions?We've got answers.
Everything you need to know about checking customers, sharing service business experiences, and using Jake's List to make better decisions before the job starts.
Check
Search a property before committing to the job.
Know
Review available customer intelligence and experiences.
Share
Review your customer experience after the work is done.
Everything in one place.
Browse the most common questions about Jake's List, customer searches, reviews, and accounts.
About Jake's List
What is Jake's List?
Jake's List is a customer intelligence platform built for contractors and service businesses. It helps businesses research prospective customers before taking a job and share real experiences with customers after work is completed.
Who is Jake's List built for?
Jake's List is built for contractors, trades, home service companies, and other service businesses that want better information before committing their time, labor, materials, and money to a job.
Why does Jake's List exist?
Consumers have had access to reviews and information about businesses for years. Jake's List gives service businesses a way to share relevant customer experiences and make more informed decisions before accepting work.
Is Jake's List only for contractors?
No. While contractors and trades are a major part of the Jake's List community, the platform is designed for service businesses that work directly with customers and face many of the same risks around payment, disputes, communication, and job expectations.
Searching Customers
How do I search for a customer?
Start with the property address associated with the prospective job. Jake's List uses available information to identify the property and build the customer intelligence available for that location.
What can I see in a customer search?
Depending on the information available, a search may include service business reviews and experiences, customer risk signals, property information, and other intelligence designed to help you evaluate the prospective job.
Does every customer have a report?
Not necessarily. Jake's List is growing, and the amount of information available can vary by customer and property. A lack of reviews or signals should not be interpreted as either a positive or negative assessment of a customer.
What if Jake's List doesn't find the customer?
That can happen, especially as the platform and its data sources continue to grow. If there isn't enough information available, Jake's List will make that clear rather than presenting an unsupported assessment.
Reviews & Experiences
Can service businesses really review their customers?
Yes. Jake's List gives eligible service businesses a structured way to share factual experiences from customer relationships and completed work.
Who can submit customer reviews?
Jake's List is designed for legitimate contractors and service businesses. Account and business verification measures help protect the integrity of the review network.
What do customer reviews focus on?
Reviews are structured around business-relevant experiences such as payment reliability, communication, professionalism, scope changes, disputes, and whether the business would choose to work with the customer again.
Can someone leave a review just because they don't like a customer?
Jake's List is intended for legitimate business experiences, not personal attacks or retaliation. Reviews should be based on actual interactions and should focus on relevant facts about the business relationship.
Can customers respond to reviews?
Jake's List includes consumer access features designed to give customers appropriate ways to interact with information associated with them, including response and dispute processes where applicable.
Customer Intelligence
What are risk signals?
Risk signals are pieces of available information that may help a service business identify patterns or circumstances worth considering before taking a job. They are intended to provide additional context, not make the business decision for you.
What is property intelligence?
Property intelligence can include available information associated with the property where work is being considered, such as ownership and property details. The exact information available depends on the property and data sources.
Does Jake's List tell me whether I should take a job?
No. Jake's List provides information and context to help you make your own business decision. You decide whether to accept the job, request different payment terms, require a deposit, ask additional questions, or decline the work.
Is Jake's List a credit report?
Jake's List customer reviews, service business experiences, property intelligence, and risk signals are not themselves a traditional consumer credit report or credit score. Any separate credit-related services offered in the future would be clearly identified and subject to the requirements applicable to those services.
Accounts & Access
Do I need an account to use Jake's List?
An account is required to access the service business features of Jake's List, including customer intelligence searches and submitting customer reviews.
Is there a free way to try Jake's List?
Yes. New service business accounts can start with 3 free customer searches so you can see how Jake's List works before upgrading.
Do I need a credit card to create a free account?
No credit card is required to create your account and use your included free searches.
Why does Jake's List verify businesses?
Business verification helps protect the quality of the network and reduces the risk of fake accounts, fraudulent reviews, and misuse of customer information.
Are you a customer looking for information about yourself?
Jake's List includes a separate consumer access experience for people who want to find information associated with them, respond where available, or use applicable dispute processes.
Consumer AccessTwo sides. One platform.
Service businesses need better information before taking jobs. Customers also deserve appropriate access to information associated with them.
Still have questions?
Explore our guides to learn more about customer screening, payment risk, and protecting your service business.
Browse Service Business GuidesGot a lead?Check Jake's List first.
Create your account and start with 3 free customer searches. No credit card required.